So, finding ways to get their attention is harder than ever. In today’s data-driven world, your clients are constantly bombarded by marketing messages. Take Advantage of Clients’ Captive Attention There’s also no denying that they’ve created a loyal following. This leads to happier clients and better customer service ratings across the board. Since many of their locations are inside shopping malls or busy commercial areas, this means people can shop or run errands as they wait. They do an excellent job of allowing clients to schedule their appointments and then wait wherever or however they like. Not sure how this would look? Take Apple’s Genius Bar. Clients can then do as they please and return once they know they’re next in line. Simply send SMS updates estimating wait time and notify clients when they need to head back. You can easily grant clients better ways to manage their time, too. If not, the waitlist is moved forward accordingly. If so, they’re told that they’re next in line. Just before their appointment, clients can let you know if they’re planning to keep their appointment with a simple text message. There’s an easy way to eliminate this issue: bring in SMS messaging. They may have booked a full day of appointments and staffed their business appropriately only to find that half the clients can’t make it. Many walk-in type businesses have found that setting appointments can actually hurt their bottom line when people don’t show up. Plus, it also allows you to manage walk-in clients, fill slow times or no-show appointments, and reschedule late clients or last-minute drop-ins with ease. You can schedule regular visits, planned service appointments, and monthly appointments. A better solution to this problem is to create an appointment waiting list as it’s the best of both worlds.Īn appointment waitlist feature in Calendly or an alternative calendar app allows you to schedule clients way ahead of time. But moving to an appointment-only model can also have financial drawbacks. If your service business uses a walk-in model, you might be leaving money on the table.
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